Thank you for visiting and shopping at Planet Eden.
Shipment processing time
All orders are processed within 1–2 business days of receipt. Orders are not processed or shipped from Friday, 12 pm Mountain time through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.
Shipping rates and delivery estimates.
Shipping charges for your order will be calculated and displayed at checkout.
(1–7 business days)We use USPS, UPS, FedEx Ground
*Free shipping on orders of $15 or more.
Shipment to P.O. boxes or APO/FPO addresses
Planet Eden ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
Alert us at firstname.lastname@example.org
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
Customs, Duties, and Taxes
Planet Eden is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Planet Eden is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currentlyship to many Countries outside the US.
All orders are shipped directly from the United States. Based on your region, you may be subject to additional customs, duties, and taxes.The subtotal of your order, as displayed at checkout, does not include any international fees. The carrier will inform you of any additional customs, duties, and taxes.
Refusing to Pay Customs
If you choose to refuse the customs fee and the parcel is returned to the U.S., a return shipping fee will be deducted from your refund.If you’re still unsure of whether you’ll be subject to international fees, please contact your local customs office for more information before placing your order.
International Missing or Lost items:
If your item has failed to arrive to your address after 30 Days it is likely lost in transit. Planet Eden is not repsonsible for lost/missing/ or stolen packages to International destinations.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Planet Eden will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.